Transcard International Ltd. created the Amigo Travel Club to provide its Members with exclusive products and services which have been specifically designed to make touring the Caribbean easy.

As a courtesy to first-time visitors, we’ve made most of our products, services, and resources available to the general public, such as our World Cell Phones / SIM Cards and Chartered Flight Services.

However, only registered Members can purchase our world-famous Travel Money Cards.

It’s a re-loadable, personalized prepaid stored-value card which is sold exclusively to Members of the Transcard Amigo Travel Club.

Price: USD $34.99

Limit One (1) Card/Member. Card must be embossed with Member’s name ONLY.

No initial deposit necessary to open account. On your first load, a one-time $10 Account Activation Fee will be deducted from your Card account.

Expires three (3) years from the date of issuance. USE IT EVERYWHERE!

Our Travel Money Card is the most widely-accepted card available Use it like a debit or ATM card all across the Caribbean and around the world! It’s guaranteed to be accepted on all Caribbean islands. Spend up to $5000/day (15 transactions)

WHERE TO PAY

You may only pay for and load your Card at www.amigotravelclub.com or at an authorized Agent location (See Find Agent).

PAYMENT OPTIONS

Pay by credit card, cash, wire transfer, or certified check / money order

You may only load U.S. Dollars.

FUNDS AVAILABILITY

After you make a payment, your funds will be available... ...the following day*, if you paid by online by credit card. Fee: 5% …the following day*, if you paid by cash or credit card at an Agent (See Find Agent). Fee: 3% ($5 Min.) …in 2 days*, if you paid by bank wire transfer. Fee: 3% …in 2 days*, if you paid by Florida certified check / money order. Fee: 3% …in 5 days*, if you paid by non-Florida domestic certified check / money order. Fee: 3% …in 14 days*, if you paid by foreign certified check / money order. Fee: 3%.

*Days indicated are Business Days Only (Monday – Friday, 9am – 4pm ECT). Weekends don’t count. When you recieve your Card, you must login & register your Card number with us before we can transfer funds your account.

ACCOUNT LIMITS

Load up to USD $5,000 at time of purchase Re-load up to USD $2500/day, USD $5000/Week, and USD $7500/Month Maximum Balance: USD $12,500

GET CASH ANYWHERE, ANYTIME

Whether at home or abroad, withdraw local currency at any ATM or get cash advances in local currency at any bank or CADECA. Daily Withdrawal Limit: USD $500 (5 transactions) ATM Withdrawal Fee: USD $3 Cash Advance Fee: USD $5

THE PERFECT GIFT!

Purchase personalized Cards for friends or relatives and deliver them on your next trip! Re-load your Card or any other Member’s Card for up to 3 years from anywhere in the world!

ONLY 2 DOCUMENTS REQUIRED TO OPEN AN ACCOUNT

1. A valid passport 2. A utility bill or photo ID (e.g. Driver’s License, Identification Card, etc…) bearing your current home address

FAST DELIVERY

We’ll ship your Card to you anywhere in the world by regular mail, but we highly recommend that you select FedEx! Depending on the shipping option you select, your Card will arrive 5 – 7 business days after notice of approval.

EMERGENCY SERVICES

In the event of a lost/stolen Card, we will send you a new Card or arrange a one-time emergency cash advance for the balance of your account.

ONLINE ACCOUNT ACCESS

Check your balance and transaction history online at any time of the day or night

WE PAY COMMISSIONS FOR REFERRALS!

Refer a friend to the Club and we’ll add $10 to your Card account when they buy a Card.

No. Anyone can join the Transcard Amigo Travel Club, regardless of your nationality or country of residence.

All you need is a passport photo page to verify your identity and a utility bill or driver’s license bearing your current mailing address to verify your mailing address.

NOTE: TO REDUCE THE RISK OF FRAUD, WE DON’T DELIVER CARDS TO PO BOXES. WE WILL REJECT ANY CARD APPLICATION FORM WITH A PO BOX AS EITHER THE HOME OR ALTERNATE MAILING ADDRESS. WE WILL REJECT ANY DOCUMENT WITH A PO BOX AS THE MAILING ADDRESS.

We use your email address to identify you in our system and to communicate with you.

Once you’ve registered using an email address, it can’t be used by anyone else. If someone attempts to do so, our system will simply reject it.

To activate your Travel Money Card, you’ll need a temporary PIN and we’ll only send it to your registered email account. In the event you accidentally delete this message, you can request a new temporary PIN. However, you must send the request from your registered email account.

AOL’s Spam-blocking technology prevents us from sending emails to you and if you can’t recieve our messages, you won’t be able to complete the registration process.

NOTE: If you’ve already registered using an AOL email address, you must re-register using an alternate address. If you don’t have an alternate email address, we recommend that you open a Gmail, Yahoo, or Hotmail account.

Because we need to know that you’re recieving our messages. By clicking this link, you’re telling us that our messages are getting through to you.

Yes. Since you’ve proven that you can read our messages, there’s no need to follow that link again. You can simply login at the Club’s home page as all the other Members do.

For security reasons, Amigo Travel Club Passwords must be 4 – 10 characters long and contain at least one (1) letter and one (1) number. Our system will automatically reject any Password that doesn’t fit this description.

1. Select Profile
2. Select the Password Tab
3. Enter your current Password
4. Enter your new Password
5. Enter your new Password again
6. Click Change Password

Select “Forgot Password?” and a temporary Password will be automatically sent to your registered email address.

Member Services is a 24 hour Member support center which is staffed by bi-lingual representatives trained to assist you in preparing for your trip to the Caribbean.

Member Services also provides support during your trip. For example, in the event of a lost/stolen Card, representatives can arrange an emergency cash advance.

If you ever have a problem, Member Services is there for you!

No. The $10.00 Account Activation Fee is a one-time charge.

You may use our system to submit a credit or debit card payment at any time of the day or night. However, our offices are open from Monday – Friday, 9am – 4pm, Eastern Caribbean Time (ECT) and are closed on all international banking holidays.

If you make a payment before 12pm (ECT) on a business day, your funds will be available by close of business that day. After 12pm (ECT) on a business day, your funds may be available either by close of business that day or on the following business day. After 4pm (ECT) on a business day or on a weekend day or holiday, your funds will be available the following business day.

No. Entering any name other than your own in the embossing instructions will cause your applicaiton to be rejected.

1. Login using your email address and password
2. Click Profile
3. Click Application
4. Enter your name in the field indicating how you wish your name to appear on your Card
5. Click Update
6. Click Documents
7. Click Card Application to download your edited Card Application Form.
8. Print, sign, scan, and save the new Signed Card Application Form to your computer.
9. Login using your email address and password
10. Click Profile
11. Click Documents
12. Click Choose File
13. Find the image of the new Signed Card Application Form on your computer.
14. Click Submit

Yes

For more information, see “How do I order a Card for someone else?”

The Automated Clearing House (ACH) is an electronic network for financial transactions in the United States. Because we’re located outside the United States, we don’t have access to the ACH network.

NOTE: Although our Agents have offices in the U.S., they’re not set up to accept ACH transfers.

No. PayPal uses the Automated Clearing House (ACH) to make deposits. ACH is an electronic network for financial transactions in the United States. Because we’re located outside the United States, we doesn’t have access to the ACH network.

NOTE: Although our Agents have offices in the U.S., they’re not set up to accept ACH transfers.

Send an email to wiretransfers@amigotravelclub.com

In the Subject line of the email, enter “REQUEST FOR CREDIT TO CARD ACCOUNT”.

In the Body of the message, enter your Card account number.

Attach an image file containing the wire transfer confirmation reciept.

NOTE: You must submit both your Card account number and your wire transfer confirmation reciept to recieve proper credit.

Below are some solutions to common problems you may encounter when using your credit or debit card to make a payment:

1.Attempted to pay at www.abistarcard.com. ....

You are at the wrong website. Your payment won’t be accepted there. To make an online credit card payment, go to www.amigotravelclub.com. Once you’re logged in, select Travel Money Cards; select Load Card; select the Credit Card payment option; and enter your credit card information and load amount.

2.Attempted to pay by American Express or Discover.

Try again using a Visa or Mastercard.

3.Data Entry Error(s)

Confirm that you’ve accurately entered of all credit card information.

4.Credit Limit Exceeded

Verify that the transaction amount doesn’t exceed your available line of credit.

5.Verbal Authorization for Transaction Required

It’s possible that your bank declined the transaction to protect you against possible fraud. This is a common occurrence when a merchant outsite the United States submits a charge to a U.S. credit or debit card account. To overcome this hold on your account, simply contact the Customer Service Line on the back of your credit card and instruct them to approve the charge.

To reduce the risk of fraud, we don’t deliver Cards to PO Boxes.

NOTE: WE WILL REJECT ANY CARD APPLICATION FORM WITH A PO BOX AS EITHER THE HOME OR ALTERNATE MAILING ADDRESS. WE WILL REJECT ANY DOCUMENT WITH A PO BOX AS THE MAILING ADDRESS.

Because this is the only type of Card we sell.

We don’t require Members to submit employment information as a condition to applying for the Card, so please leave this field blank.

Members can only request a Card bearing their name, so please leave this filed blank.

While you’re free to assist them, anyone wishing to purchase a Card must register as a Member and order their own.

Yes, so please don’t change, alter, add, or delete any information printed on this document before uploading it.

We require your passport photo page as your primary form of identification to prevent a stranger from opening an account in your name or gaining access the funds in your Card account.

We require the signature on your passport photo page to authenticate the signature on your Card Application Form.

We require your utility bill or driver’s license to verify your home address.

NOTE: For more details, see Know Your Customer (KYC) and Anti-Money Laundering (AML) Policies

NOTE: ALL INFORMATION SUBMITTED TO THE AMIGO TRAVEL CLUB IS CONFIDENTIAL.

The best way to submit these documents is to create a high-quality, black & white image file of each document and upload them individually to your Profile. (Max files size: 2Mb)

NOTE: All text, signatures, and facial images must be clear and sharp.

1. Login using your email address and password
2. Click “Profile” and select “Documents”
3. Click the "Choose File" button and locate the image file containing your signed Card Application Formon your computer.
4. Click the “Submit” button.
5. Click the "Choose File" button and locate the image file containing your Passport Photo Pageon your computer.
6. Click the “Submit” button.
7. Click the "Choose File" button and locate the image file containing your Proof of Address(utility bill or driver’s license) on your computer.
8. Click the “Submit” button.
9. If you paid by credit card, click the "Choose File" button and locate the image file containing your signed Credit Card Receipt on your computer.
10. Click the “Submit” button.

1. Locate a scanner or digital camera / cell phone. (If you don’t have one, see Document Scanning Services)
2. Create a single image file for each of these three (3) documents.
3. Save these three (3) image files to your computer.

Yes. If you don’t have access to a scanner or digital camera / cell phone, FedEx offers inexpensive document scanning services.

U.S.: http://www.fedex.com/us/office/
Canadian: http://www.fedexkinkos.ca/companyinfo/locations.html

For the best results when using a digital camera / cell phone to photograph your documents, follow these seven (7) steps:

1. Place the document against a white background. A sheet of white paper will do.
2. Position the document in landscape orientation.
3. Make sure the document is well lit. If there’s insufficient light, turn on your flash.
4. Position the camera so that it’s perpendicular to the document. A photograph taken at less than a 90 degree angle skews the image and the text, rendering the document difficult to read.
5. Move the camera towards the document until it you can easily read the text.
6. Zoom in until the document fills the entire frame, yet is still in focus.
7. Take a number of photographs and send the best ones.

Yes. If you can’t access the document upload page, you may email your image files to:

documents@amigotravelclub.com

NOTE: This may delay processing your application.

No

Yes. For an Agent location near you, select Find Agent.

Member Services will send you an email indentifying the rejected document(s) and instruct you to upload new ones.

1. Login using your email address and password.
2. Select “Profile”
3. Select “Documents” The status of each document is displayed at the top and bottom of the page.
   
   indicates that the document has been accepted.
   indicates that the document has been rejected and must be resubmitted.

Member Services will notify you by email.

Upon rejection, Member Services will notify you with the reason for the rejection and assist you resolving the problem.

Approximately four (4) business days following notice of approval, check your Junk/Spam folder for a message from support@abistarcard.com entitled Welcome to ABiSTAR card.

THIS MESSAGE CONTAINS YOUR TEMPORARY PIN.

DO NOT DELETE THIS MESSAGE UNTIL YOU HAVE SUCCESSFULLY ACTIVATED YOUR CARD!

We have the ability to reset your temporary PIN to 0000, the Default PIN setting.

To request a Default PIN (0000) to activate your Card account, follow these steps:

Send an email from your registered email address to support@first-pay.com

The email must contain: 1. The word “Abistar” 2. Your date of birth; and 3. The last eight (8) digits of your Card number.

To change your registered email address, send a valid Photo Id and confirmation of the old email address

To request that we set your temporary PIN to the Default PIN (0000) from an email address different from the one you used to register, follow these steps:

Send an email to support@first-pay.com containing the following information:

The email must contain: 1. The word “Abistar” 2. Your date of birth; and 3. The last eight (8) digits of your Card number. 4. A valid Photo ID; and 5. Your old email address.

We have the ability to reset your PIN to 0000, the Default PIN setting.

To request a Default PIN (0000) to activate your Card account, follow these steps:

Send an email from your registered email address to support@first-pay.com

The email must contain: 1. The word “Abistar” 2. Your date of birth; and 3. The last eight (8) digits of your Card number.

Our fulfillment center has up to three (3) days following notice of approval to produce your Card. Unfortunately, we can’t influence production time. Delivery time will depend on the shipping option you selected when you filled out your Online Application.

Within the United States:

U.S. Postal Service – First Class: No Charge
FedEx Priority: USD $29.99

Canada and Mexico:

U.S. Postal Service – International First Class: No Charge
FedEx International Priority: USD $39.99

The Caribbean Islands and Europe:

U.S. Postal Service – International First Class: No Charge
FedEx International Priority USD $49.99


Central and South Amerca:

U.S. Postal Service – International First Class: No Charge
FedEx International Priority USD $79.99


Asia:

U.S. Postal Service – International First Class: No Charge
FedEx International Priority USD $119.99


NOTE: Once selected, you can’t change shipping instructions. We can't bill the shipping cost to your personal or corporate FedEx account because our fulfillment center isn’t set up to do that.

For estimated delivery times visit www.fedex.com

No. Your payment will be held in a trust account until you give us your Card number.

1. Go to www.amigotravelclub.com/overview.aspx
2. Login using your email address and password.
3. Enter you Card number in the field provided.
4. Click “Submit”

NOTE: Funds won’t be loaded onto your Card account until you register your Card number with the Club.

In the event your Card is lost or stolen, you’ll need your Card number to make an emergency cash advance.

NOTE: If you plan to store your Card number on an electronic device, be sure the file is password protected.

NOTE: For security reasons, do not keep a record of you PIN. If you insist on doing so, keep your PIN seperately from your Card account number.

1. Go to www.abistarcard.comand select Log into Visa.
2. Login using your Card number and temporary PIN.
3. To activate your Card, Change Your Card PIN:
   a. Enter your temporary PIN
   b. Enter your new PIN
   c. Enter you new PIN again
   d. Select Change PIN

To activate by telephone, contact the Card Services Department at 1.866.754.8529.

Computers in cybercafes and hotels are notorious for having malware on them, including “keylogger” programs that record users’ keystrokes and capture screenshots to collect log-in information. Many PCs do not have important software fixes or security programs with current updates. They could even have physical keylogging devices fitted onto the back.

Before using public computers, ask what security measures are in use. Better hotels and cybercafes maintain their computers properly and reset them after each user so unauthorized programs are removed. If you get a blank look from the attendant, check for a security program icon at the bottom of the screen and click on it to see if it is up to date. If you do not see evidence the computer you are about to use is safe, try to find another place to go online.

If you can’t wait for a more secure machine, avoid any banking business and entering of your credit card number.

Only access your email if you absolutely have to. When you return home, change your password.

It’s safer to use your own computer and go online using airport, hotel or other public Internet connections. But beware that there is still some risk, especially using public Wi-Fi.

By “sniffing” the airwaves, a snoop in the vicinity can read data you send across the network. It’s easy — free software for capturing, viewing and analyzing Wi-Fi traffic is widely available — though it is unclear how prevalent this kind of activity actually is. A hacker could also infiltrate your PC by making his computer appear to be a legitimate Wi-Fi hot spot.

To protect yourself, use a firewall — they are included free in recent versions of the Windows and Mac operating systems — and make sure important information you send is encrypted. Look for “https” in Web addresses, and check if a Wi-Fi network uses encryption by reading privacy policy on its Web site.

If you have access to a VPN (virtual private network), from your employer for example, use it. You could also get online via a cellular card or “tethering” with your mobile device over encrypted cellular connections, though that may increase your data fees.

On a low-tech note, if you work with confidential information in public places on a regular basis, consider using a removable privacy screen for your display to make it harder for neighbors to sneak a look ($20 to $60 for laptops, $5 to $15 for iPhones and BlackBerrys).

Contact the Card Services Department at 1.866.754.8529.

If you experience difficulty activating your Card by telephone, please notify Member Services at: memberservices@amigotravelclub.com

Member Services is very effective at resolving these matters.

1. Select “Join Club” and complete the Member Registration form.
   
   NOTE: You must register a new Member using their email address. If they don’t have one, you must create a new email account for them. We recommend using Gmail because they require the least amount of information to open an account. If you attempt to register a new Member using the email address you used when you registered, our system will reject it. Once a Member has registered using an email address, it can’t be used again.



2. The new Member will then recieve an email containing a link to the Member login page. Someone must open this message and follow the link before they will be permitted to login and complete the application process.
   
   NOTE: If you don’t have access to the new Member’s email account, Member Services may bypass the email verification process, so long as you are able to: 1) positively identify yourself; and 2) explain your relationship to the new Member. To request this service, contact memberservices@amigotravelclub.com.



3. Fill out the online application form completely.
   
   NOTE: Enter the new Member’s home address as it appears on their proof of address (utility bill or driver’s license bearing the Member’s current mailing address).
   
   NOTE: To have the new Member’s Card delivered to your home address, answer “yes” to the question “Is your mailing address different from home address?” and enter your home address as the alternate mailing address.
   
   NOTE: WE DON’T DELIVER CARDS TO PO BOXES. WE WILL REJECT ANY CARD APPLICATION FORM WITH A PO BOX AS EITHER THE HOME ADDRESS OR ALTERNATE MAILING ADDRESS. WE WILL REJECT ANY DOCUMENT WITH A PO BOX AS THE MAILING ADDRESS.



4. Make a payment to purchase and load the new Member’s Card.



5. Print the Card Application Form and have the new Member sign it.
   
   NOTE: The signature on the printed Card Application Form must match the signature on the new Member’s passport photo page.



6. Scan the signed Card Application Form, along with the new Member’s passport photo page and proof of address (utility bill or driver’s license bearing their current mailing address).



7. Upload these three (3) documents according to the instructions already provided.

If you have entered your PIN incorrectly three (3) or more times at an ATM, our system will disable your Card automatically. After a twenty four (24) hour period, you may attempt to enter your PIN again.

Yes

USD $2.50

USD $5

Yes. We will keep your Card account open until your Card expires.

For fastest service, call the Card Services Department at 1.866.754.8529.

No

Contact support@first-pay.com or call the Card Services Department at 1.866.754.8529 and inform them that you have recovered your Card.

NOTE: To re-enable your Card, you must be able to positively identify yourself to the customer service representative.

No. We will close your Card account and send a Balance Check for your remaining funds to your home address.

NOTE: We’ll deduct a USD $25 fee prior to issuing a Balance Check.

It’s a free service provided by the U.S. Government to U.S. citizens who are traveling to, or living in, a foreign country. Registration allows you to record information about your upcoming trip abroad that the Department of State can use to assist you in case of an emergency. Americans residing abroad can also get routine information from the nearest U.S. embassy or consulate.

To register, go to travelregistration.state.gov/ibrs/ui/

Millions of Americans travel abroad every year and encounter no difficulties. However, U.S. embassies and consulates assist nearly 200,000 Americans each year who are victims of crime, accident, or illness, or whose family and friends need to contact them in an emergency.

When an emergency happens, or if natural disaster, terrorism, or civil unrest strikes during your foreign travel, the nearest U.S. embassy or consulate can be your source of assistance and information.

By registering your trip, you help the embassy or consulate locate you when you might need them the most. Registration is voluntary and costs nothing, but it should be a big part of your travel planning and security.

U.S. consular officers assist Americans who encounter serious legal, medical, or financial difficulties. Although consular officers cannot act as your legal counsel or representative, they can provide the names of local attorneys and doctors, provide loans to destitute Americans, and provide information about dangerous conditions affecting your overseas travel or residence. Consular officers also perform non-emergency services, helping Americans with absentee voting, selective service registration, receiving federal benefits, and filing U.S. tax forms. Consular officers can notarize documents, issue passports, and register American children born abroad. Most embassies and consulates have web sites with more information.

Travel Registration is NOT considered proof of U.S. citizenship. If you apply for any American citizen services from the embassy or consulate while abroad, you’ll be asked by the consular staff to provide proof of U.S. citizenship, such as a U.S. passport or American birth certificate.

We recommend that you carry the copy of your passport in a resealable water-tight bag or container, along with your Card and enough cash for the day.

Most hotels have a safe at the front desk. The better hotels have one in the room. It’s a good idea to keep your original passport and the majority of your cash in the safe.